How to Complain
We strive to provide the best possible solution for your situation. We understand and take complaints very seriously to help improve our service to you.
Par Marketing Ltd prides itself on providing a service to you which has discretion, professionalism and customer satisfaction, but we are aware sometimes things can go wrong, and if they do we will address any issues raised as soon as possible.
Electronic Complaints: firstname.lastname@example.org
In the first instance, our managers will aim to resolve all of your concerns within three working days of receipt. If the manager is unable to resolve your concerns, the matter will be escalated to the Compliance Team who will formally acknowledge your complaint upon receipt and confirm the contact details of the person dealing with it. Our aim is to resolve your complaint within 8 weeks, and we will keep you updated on our progress until it is resolved.
If you remain dissatisfied with our final response or if we have been unable to resolve the complaint, then you can contact the insolvency Complaints Gateway by:
Calling the Insolvency Service Enquiry Line on 0300 678 0015 (Monday to Friday 9am to 5pm), find out about call charges
Completing the Online Complaints form on the Insolvency Service website.